Services

We specialize in providing engaging professional development using adult learning best practices. We offer in-person and virtual training on topics related to library management and communication. We also provide custom instructional design services.

We understand libraries and communities differ in many ways and, therefore, tailor our process to meet your library’s specific needs and leverage staff expertise and experience. This process results in a dynamic, community-focused Strategic Plan to serve as a guide for adaptable, responsive service design and delivery.

Evaluation is a powerful tool to improve performance and articulate value. We develop evaluation plans using the logic model and an outcome-based approach. Our evaluation plans include a communication plan to ensure results are actionable.

Facilitation services deliver a structured meeting with a pre-determined goal and activities to guide participants and result in a collaboratively created and accepted solution. Facilitation services can help if:

• An important issue has been identified

• The solution is not clear

• Buy-in is needed for the solution to be successful

Additional services available include:

• Staff Day planning and facilitation

• Onboarding program design

• Survey administration and analysis

• Focus group and Interview administration and analysis

• One-on-one coaching